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I've moved this to the help and support forums. I hope you don't mind.
As for your account issue, you'll have to PM either Broadband or CyberVic to get yourself sorted out. This shard logs IP addresses, and if more then 1 account was created from the same IP, it will not let you make another one. If you have never made an account before, and it still won't let you create one, then they would know the reason for it.
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